E15: Creating Memorable Experiences with Heather Gossen

Karri Bedor and Kristing Steede with Goldenlink Coaching and Training welcome Heather Gossen about creating an Exceptional Client Experience. Heather is a Realtor, Managing partner of Berkshire Hathaway Fox Cities, Chief Strategy Officer for Berkshire Hathaway Metro, wife, mother, and mentor. She is excited to share her secrets about how she has built her real estate business by focusing on the experience her clients have. In this episode, you will learn : - How to create memorable experiences through a gifting strategy. - Humility and Servant Leadership are important factors when creating an experience. - Lessons from Extreme Ownership by Jocko Willink - The importance of leading with authenticity - Experience involves exceeding expectations, anticipating needs and preventing problems from happening in the first place - Be the CEO of your business - Chief Experience Officer Here is how to get in touch with Heather: - HeatherGossen.com - [email protected] - Facebook: https://www.facebook.com/HeatherGossenRealEstateGroup If you want more information on Coaching and Training with Goldenlink, visit us at MyGoldenlink.com